More Than 24 Hours Before Departure
Cancel more than 24 hours before departure and any amount paid directly to FAIVO will normally be refunded in full.
FAIR, CLEAR & PRACTICAL
Cancellation & Refund Policy
We understand that travel plans can change.
FAIVO keeps cancellation conditions as clear and practical as possible. If your plans change, contact our local team early so we can check the best available option for your booking.
Private tours and services that require advance reservations may have special conditions. Where that applies, we will explain them before your booking is confirmed.
Clear ConditionsLocal SupportSafety First
01
REGULAR DAY TOURS
Cancellations by Guests
If your plans change, please let us know as soon as possible. For most regular day tours, the following conditions apply.
Less Than 24 Hours Before Departure
Cancellations within 24 hours may incur a charge of up to 50% of the booking value, depending on services already arranged or paid for.
No-Show or Last-Minute Cancellation
If you do not arrive at the confirmed pickup point, cannot be contacted, or cancel after the tour has started, the booking may be treated as a no-show and is non-refundable.
Private & Tailor-Made Tours
Private journeys may require exclusive vehicles, speedboats, guides, meals or other services to be reserved for your group.
Because these arrangements are made specifically for you, different cancellation terms may apply. Any non-refundable deposit or special condition will be explained before confirmation.
Where possible, we will first try to move your booking to another suitable date.
Weather & Safety Cancellations
Your safety comes first. Cham Island tours, private speedboats, snorkeling and other sea activities may depend on weather, sea conditions and local authority decisions.
If a service cannot safely operate, FAIVO will offer the most suitable solution available, which may include rescheduling, an alternative experience or a refund for services that cannot be provided.
Changes Made by FAIVO
Weather, local authority restrictions, transportation disruption or other unexpected circumstances may occasionally require changes to departure time, itinerary, transport or activities.
Whenever practical, we will provide a comparable alternative. If a major change prevents the tour from operating, we will contact you about rescheduling, an alternative or an applicable refund.
Changes to Your Travel Date
Need to travel on another day? Contact us as early as possible.
Where availability allows, we will be happy to move a regular booking without a cancellation charge. Private services already reserved specifically for your group may involve additional costs; these will be explained before the change is made.
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IMPORTANT DETAILS
Late Arrivals & Refunds
A few practical details can affect whether a tour can wait and how an approved refund is returned.
Late Arrivals
Please be ready at your confirmed pickup point at the agreed time. Our driver or guide will make reasonable efforts to contact you if you are not there.
Group tours cannot always be delayed because other guests, boats or activities may operate to fixed schedules. A missed departure caused by late arrival may be treated as a no-show.
Refunds
Approved refunds are normally returned through the original payment method where possible.
Processing times depend on the bank, card issuer or payment provider. Non-refundable third-party charges already incurred may be deducted where this formed part of your booking conditions.
LOCAL HELP WHEN PLANS CHANGE
Need to Cancel or Change Your Booking?
Contact FAIVO as soon as you know your plans have changed. Have your booking name, tour name and travel date ready so our team can locate your reservation quickly.
We will always try to find a fair and practical solution.